36 Months Subscription

Eligibility for Refunds

• Subscription Activation:

  • Refunds are only available for subscriptions that have not been activated or used.
  • Once the service is activated and the access credentials are provided, the subscription is considered used and non-refundable.

• Technical Issues:

  • If you encounter technical issues with our service that we are unable to resolve within 7 days of your subscription activation, you may request a refund.
  • Refunds for technical issues will only be granted if you provide evidence of the problem (e.g., screenshots, error logs) and cooperate with our support team to resolve it.

• Trial Period:

  • If a trial period is offered, refunds will not be available for trial accounts.

Non-Refundable Cases

• Refunds will not be granted for:
  • Customer dissatisfaction due to channel lineup changes or discontinued content.
  • Incompatibility with your devices after the subscription has been activated.
  • Internet connection issues on your end, including slow speeds or interruptions.

Refund Process

• To request a refund, contact our support team at [support email/contact information] within the eligible period.
• Provide the following details:
  • Subscription details (order ID, username, or email).
  • Description of the issue.
  • Any supporting evidence (e.g., screenshots).
• Refund requests will be reviewed within 5 business days of submission.
• Approved refunds will be processed within 7 business days and returned to the original payment method.

Cancellation Policy

• Subscriptions can be canceled at any time; however, no refunds will be issued for unused time remaining on an active subscription.

• Instant Access:

  • All Media IPTV subscriptions are delivered digitally. Once your order is processed and payment is confirmed, your access credentials and instructions will be sent to your registered email address.

• Delivery Timeframe:

  • Most orders are delivered instantly upon successful payment. In rare cases, it may take up to 24 hours to receive your subscription details.

• Access Credentials:

  • Please ensure that you provide a valid email address during checkout, as all communication and delivery will occur via email.